SHIPPING & RETURNS

  • Processing Time

All orders are carefully prepared and packed within 2–4 business days. During launches, holidays, or busy periods, processing times may be slightly longer. If this happens, we will always do our best to keep you informed.

Once your order has been shipped, you will automatically receive a tracking email.

 

  • Shipping

We proudly ship worldwide. Shipping costs are calculated at checkout based on your location and the weight of your order.

Estimated delivery times:

  • The Netherlands: 1–3 business days
  • Europe: 2–7 business days
  • International: 5–12 business days

Please note that delivery times are estimates and may vary depending on your local postal service or customs processing.

We do not ship to PO Boxes or Parcel Lockers.

 

  • Customs & Import Duties

Orders shipped outside the European Union may be subject to import duties, customs fees, VAT, or other local taxes imposed by your country’s authorities.

These charges are determined by your local customs authorities and/or shipping carrier. They are the responsibility of the customer and are not included in our product or shipping prices.

 

  • Returns

We want you to love your Pending Millionaire order.

If you’re not completely satisfied, you may request a return within 14 days of receiving your order.

Returned items must:

  • Be unused and in their original condition.
  • Include all original packaging.
  • Show no signs of use or damage caused after delivery.

Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.

 

  •  Non-Returnable Items

The following items cannot be returned:

  • Custom or personalised products.
  • Digital products or downloads.
  • Gift cards.
  • Products that cannot be returned for hygiene reasons (if applicable).


  •  Damaged or Incorrect Orders

Every order is carefully inspected before leaving our studio.

If your order arrives damaged or you received the wrong item, please contact us within 72 hours of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos of the product and packaging.

This allows us to resolve your request as quickly as possible.

 

  • Refunds

Once we receive and inspect your return, you will be notified of the outcome.

If your return is approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

 

  • Withdrawal Form

If you wish to exercise your legal right of withdrawal, you can submit your request using our online Withdrawal Form, available in the footer of our website.

 

Questions?

If you have any questions regarding shipping, returns, or your order, please contact us via our Contact page.